Exchanges & Returns
We want you to be completely satisfied with any item from Papua Market, so if you are not satisfied with your purchase, we are happy to offer a refund or credit on all orders that meet all the requirements listed below. To send a return, follow the steps below. If after reading this policy you still have any questions please contact us at email@example.com
Conditions for exchanging or returning a purchase at papuamarket.com
1. When ordering at www.papua-market.com you have 15 (fifteen) consecutive days, counted from the receipt of the order, to proceed with the exchange or return of the ordered items.
2.Items returned to our warehouse for the purpose of exchange or return must not have been used and must be returned in their original packaging, with the respective article labels and the hygienic sticker. PAPUA MARKET reserves the right to deny the exchange if the item does not meet the requirements of this policy.
3. The exchange of the item (s) can be made by another size, or another model in stock at the date of the communication of the intention to exchange; the exchange will have to be made for an article of equal or greater amount.
4. Gift cards and online store credits cannot be returned and are valid for 3 years from the date of issue.
How to make the request for exchange or return of purchase.
1º Enter RETURN CENTER
1. To make an exchange or return access the Return Centeraqui.
2. Fill in the required fields "Order number" and "Email". You can find your order number in your order confirmation email, this number has 4 digits and is preceded by a #.
2º Send the article (s) to Papua Market.
Please send us the bikini, with the original invoice on the outside of the package, to the following address:
Papua Market , Rua da Escola Politécnica, 45 e 47 , 1250-099 Portugal
1. PAPUA MARKET is not responsible for shipping costs that occur with transport to our warehouse for the respective exchange / refund.
2. You must return the items to PAPUA MARKET within the exchange / return period, otherwise PAPUA MARKET will not accept the exchange or return after this period.
3. PAPUA MARKET assumes no responsibility in the event of loss or damage occurring when sending the returned product. We advise you to request a stamped shipping receipt from the courier or other service you hire to make the return.
4. In case of return, PAPUA MARKET refunds only the purchase price of the returned item, excluding shipping costs.
5. Taxes, fees, or additional charges that may occur in the process of sending items by the customer to our warehouse will be the responsibility of the customer.
3º. Reception and evaluation of the condition of the returned item (s).
The Papua Market team must assess whether the item (s) received for return meets all of the requirement (s).
4º. Customer contact
a. We confirm to the customer that the item (s) are in a condition to be exchanged / refunded.
b. In case of exchange, the shipping address used to send the new item is the same as indicated in the initial purchase, if you want another address you must indicate it in advance.
c. In case of refund, we advise the customer that we will proceed with the refund, using the same payment method as the initial order.
- The time for the exchange of articles takes place within a maximum period of 5 working days after receipt in our warehouse, as soon as the verification by our team of the status of returned items is completed.
- In case of return, PAPUA MARKET will refund the customer within 20 days after receiving the items in our warehouse. The refund is made using the same payment method that originated the initial order.